All of our goods are sent in discreet, plain packaging for your peace of mind.

We process and dispatch all orders within three working day of receiving payment for them. Ordinarily most orders are dispatched in one working day. On rare occasions some items may be unavailable or may take a little longer, should this be the case we will of course contact you via the contact methods provided to inform you of this delay.

UK Delivery

We use DHL for all of our parcels, this is a tracked service and delivery times are usually between 07.00 and 17.30 (Mon - Fri).

For larger orders we will usually opt to send your goods on a pallet to ensure they arrive safely. Delivery times are usually between 09.00 and 17.30 (Mon - Fri).

Please note a signature will be required for your goods upon delivery. If no one is in at the time of delivery, a card will be left or an email sent to you with details of either a re-delivery time or information for you to arrange this. Our couriers will attempt to deliver your goods up to two times before returning them to us, should this happen and you still wish to receive them then a re-delivery charge will be payable before we can re-send them. If you no longer require your goods then we will refund you minus any shipping costs incurred by us to send them.

We charge a flat rate of £6.00 for all UK mainland orders under £50. For orders over £50 delivery is free. For certain items which are classed as 'bulky' or 'heavy' an additional surcharge will be added at checkout for each 'bulky item' in your basket.

For deliveries to Northern Ireland, The Highlands and any other non-mainland UK locations an extra postage fee will be applied to your order.